They didn't replace extra soap, toiletries, or coffee.We couldn't even get a bottled water in the casino unless we were sitting there gambling and then you had to wait there for a half hour for them to return with it! I know I'll try a hotel down the street next time. One of the biggest Turn off’s for me is the the smell of the air freshener/ smoke cover they use here. No doubt that this town was built from Don Laughlin’s work and Dreams but the inside of the casino still feels like he 70’s. The bathroom had dirt caked around the molding. The Riverside is a fine place but it feels like the Casino that TIME forgot. The rooms look like they need a lot of updating. Asked about getting a credit for the loss of TV & they said it wasn't their fault. So instead of resting in bed watching TV, we went to sleep early (very early). I also told her I called the hotel to verify I would receive the buffets and she told me the only way to get them was to book online! So, off she went to the back office.came back after a while with the envelope with the tickets I should have had to begin with. I told her no, if I would have booked with them my room rate would have been less. Then she tried to tell me I probably booked through Expedia. I told her I made the reservation online and YES is was included. Girl went to check on it and came back and told me we didn't get one. Room was ready, but package with the free buffets and b1g1 boat ride was not ready. Stood in line for 25 minutes to check in to be told room was not ready, come back in one hour.
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